Shipping Policy

Shipping Policy

ORDER PROCESSING:

Please allow 4 working days for us to process your order. Expect an email within 4 working days to let you know your order is on the way!

For custom designs, please allow up to 3 weeks for orders to be created and processed.

FLAT RATE SHIPPING:

Orders are generally shipped within 4 working days using Royal Mail Tracked 48®

Flat rate shipping fee of £3.99 applies to orders shipping to within the UK. We only ship within the UK at this time. 

FREE SHIPPING OVER £75:

Any orders over £75 will get free shipping within the UK.

REFUNDS, RETURNS AND EXCHANGES

We do not accept returns, however, in the event that your order arrives damaged in any way, please email us within 14 calendar days at themoodyviolet@hotmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution, whether that be a refund of replacement. 

If you have any further questions, please contact themoodyviolet@hotmail.com